Submit your Return Request and await Authorisation
- Consumer's Proof of purchase MUST accompany the returned goods. We require the date that the consumer purchased the product from your store to approve the claim.
- Just Country Australia will honor warranty claims when faulty items are returned within the 12 months warranty period from customer purchase date, and where the fault is a direct result of a manufacturing fault or materials defect. Our Reply Paid account will be provided for free return post of Faulty stock.
- Return the item/s to us within 30 days of the date on your return authorisation email or fax.
- Kindly package goods appropriately to ensure no damage to the product or its packaging while in transit to us.
- A $5.00 restocking fee will apply for non-warranty returns with the exception of tall boots and chaps.
- A $25.00 fee will also apply if faulty goods are returned in an unhygienic condition.
- For Indent or special orders, we will only accept returns for manufacturing faults - change of mind returns are not permitted.
Return your parcel to the address below:
2 Gardens Drive
Acacia Ridge QLD 4110