Online Orders Returns Process
Want an exchange or refund? We’ve got you covered with 30 day EASY returns or exchanges.
Returns and Exchanges Policy:
- Return the item/s to us within 30 days of the date on your invoice or despatch confirmation email
- Include a copy of your return authorisation email or invoice
- The freight charge of returning your items to us is at your cost. We recommend using a service that provides tracking so you can ensure your parcel reaches us
- Freight for the replacement product, from our warehouse, will be covered by Just Country
- Postage costs are non-refundable
- Exchange requests will only be met where the requested product is in stock or a suitable replacement is available
- Returned products must be in original saleable condition with all labels/tags and packaging intact, unmarked, unworn and unwashed
- The boot box is not to be used as a means of postage, please put it in a postal satchel
- Package your goods to ensure no damage to the product or its packaging while in transit to us.
- Once your products have been received, we will inspect them and process your return or exchange within 3 business days. Please allow up to 14 days for the processing of your refund to your bank or 5 days for the shipment of your replacement item
- Refunds will only be issued back to the original method of payment
*FOR REASONS OF SAFETY & PRODUCT INTEGRITY, WE DO NOT EXCHANGE OR ACCEPT RETURN OF HELMETS, EARRINGS OR FRAGRANCES ORDERED ONLINE
Purchases from a Stockist
If you have purchased a product from one of our stockists or their online shops, you will need to contact them about your return.
Just Country guarantees its products to be free of defects in materials and workmanship. We firmly stand behind everything we produce. If your order arrives faulty or damaged, or a fault appears in your product through normal wear, please contact us immediately. Your item may need to be returned and inspected. Some faults may need to be assessed by the manufacturer before a refund or replacement can be issued.
Our Warranty Policy: Just Country Australia Pty Ltd will replace, repair or credit faulty items that are within 12 months warranty from purchase date where the fault is deemed to be a direct result of a manufacturing fault or materials defect.